social media policy

Purpose of using social media

The purpose of our company is to let more people know about the products and services of our company and the Sunarrow Group and the thoughts of our employees on them.
We will send information and communicate using social media (Twitter, Facebook, LinkedIn, Youtube, etc.).

Preparing to participate in social media

• Don't forget to listen to what the other person has to say.
• Be responsible for information dissemination and response, and be careful not to cause misunderstanding.
• Prompt apologies and corrections should be made if wrong information is sent or misleading expressions are made.
• Refrain from posting content that includes personal information.
• Please understand that information once made public cannot be completely deleted.
• Fulfilling our responsibilities in our daily work.

action principle

• We will comply with laws and company rules.
• Understand the characteristics of the Internet.
• Infringement of rights such as copyrights and honorary rights of third parties is prohibited.
• Disclosure of confidential information and non-public information of customers and business partners is prohibited.
• We respect personal information and privacy.

Guidance and Requests to Customers and Users

• All information sent by Sunarrow Co., Ltd. (employees) on social media does not necessarily represent official announcements or opinions of Sunarrow Co., Ltd. Please note. For official announcements, information is being disseminated on the website of Sunarrow Co., Ltd.

• We may quote what you have posted. Please note.

Reply/delete/block posts, follow/share/retweet, etc.

• Each social media has a different response policy, but we do not promise to reply to all comments received.
• The Company may, as necessary, follow other accounts, press the "Like" button, etc. on posts of other accounts, share such posts (referring to sharing, retweeting, etc.), cancel or We may delete it.

Prohibited matter

Please refrain from the following acts on official accounts. If the user's actions fall under any of the following, we may hide comments, block the account, or petition for deletion.

• Anything that violates laws or public order and morals. (Includes inappropriate posts that correspond to acts related to obscenity and child pornography, as well as information and photos of illegal modification and dangerous use.)
• Identifying, disclosing, or leaking personal information without the consent of the individual.
• Content that damages or slanders the honor or trust of Sunarrow Co., Ltd. or a third party.
• Items that infringe on the copyrights, portrait rights, intellectual property rights, or other rights of Sunarrow Co., Ltd. or a third party.
• Items that impersonate other users or third parties.
• Posts are for affiliate/advertisement/promotion purposes. (This also includes when you are directed to a site outside of a social media site, and that site is for affiliate, advertising, or promotional purposes.)
• Items that fall under the category of fraudulent acts defined by each social media operating company.
• Information that is significantly different from the information disclosed by Sunarrow Co., Ltd.
• Any other information that Sunarrow Co., Ltd. deems inappropriate for reasonable reasons.

Compensation for damages

If the Company suffers damages due to the actions of the user, the Company may claim compensation for the damages from the user. In the event that a user causes damage to a third party in connection with the use of the Company's official SNS accounts, the user shall resolve such damage at their own responsibility and expense.

Protection and confidentiality of personal information

・When we acquire personal information from customers, we stipulateprivacy policyWe will manage appropriately based on